Job Details

American Income Life is looking for a customer service representative to join our team in our REMOTE Locations. This person will drive customer satisfaction by fielding inquiries, addressing Veteran needs and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. Looking for Agents ages 50 and older to join our Team Encore.

Responsibilities:

• Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
• Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
• Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.

Requirements:

• Life & Health Life Mandatory or wiling to obtain
• 1-2 years proven experience in supporting client success
• Excellent written and verbal communication skills
• Ability to address complaints and issues with effective solutions and a positive attitude
• Passion for delighting customers with above and beyond service
• Excellent time-management and prioritization skills
• Familiarity with CRM system

At American Income Life (AIL), we proudly serve the hardworking families of America. Our Veteran's Division is dedicated to providing financial security and peace of mind to veterans and their families through top-tier insurance and no-cost benefits. We are currently expanding our team and seeking licensed insurance agents who are passionate about making a difference.

Benefits include: Health care Reimbursement, retirement savings, Group life insurance and professional development.

Can also take advantage of WORKING FROM HOME, MAKING YOUR OWN HOURS, Making a difference!!!

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