Job Details

The Contact Center Specialist 1, under close supervision, responds to routine inbound calls, emails, and electronic requests. They assist as front-line help for product and service requests. This may include technical help, answering questions, registering new patients, and scheduling healthcare appointments. They also provide financial clearance, handle complaints, troubleshoot problems, and provide information for the institution. Essential Functions of the Role. Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution. Provides accurate, valid, and complete information to customers using the right methods and tools. Identifies emergent health situations based on caller information. Coordinates immediate triage. Works collaboratively with providers, clinical staff, and other departments to ensur...Specialist, Healthcare, Customer Service, Electronic