Job Details

Position Details

Position Information

Posting Number
2025427

Position Title
Police Intake Specialist

Position #
7470

FLSA
Non-Exempt

Classification Type
Administrative/Clerical

Department
Police Services

Job Type
Full Time

Work Schedule

10 to 12 hour night shift; between 6pm-6am
Rotating shifts involve working some holidays & weekends
Typically, one month will be Monday-Thursday & one month Thursday-Sunday

Hiring Pay Rate
$20.00/hour (or higher depending on experience and/or certification)
Night shift is eligible for shift differential pay ($1.50/hour in addition to base pay)

Posting Opening Date
08/11/2025

Posting Closing Date

Job Summary

Performs a wide variety of administrative and clerical responsibilities in the operation of the Intake area of the Bryan Police Department. Responsible for the efficient response to non-emergency calls occurring 24 hours per day, 7 days per week and receiving, processing, relaying, and accurately documenting criminal justice information within multiple internal systems as well as various state and national systems accessed by law enforcement personnel nationwide related to TCIC/NCIC/CJIS.

This position requires the skilled operation of a computer and the ability to handle a wide variety of complex and confidential data requiring analysis and attention to detail.

Essential Job Functions

• Receives incoming non-emergency calls from the general public and routes calls appropriately.
• Provides information to the public regarding police-related matters either by multi-line phone or in person.
• Completes offense, supplementary, and incident reports.
• Monitors and maintains municipal warrants; provides information to requesting agencies.
• Operates records terminal for entry and retrieval of police information.
• Operates Computer Aided Dispatch system to obtain case numbers for reports, logs repossessed vehicles, and obtains various information.
• Determines the nature of the incident (criminal or civil) to determine the appropriate report and contact person.
• Monitors secured areas of the building.
• Monitors surveillance cameras, radio transmissions, teletype, and fax machines.
• Inputs information into TCIC/NCIC (Texas Criminal Information Center and National Criminal Information Center) and TLETS/NLETS (Texas Law Enforcement Telecommunications System/National Law Enforcement Telecommunication System) databases; responds to inquiries.
• Maintains various logs such as stolen property, recovered property, etc.
• Performs related duties as required.
• Responds regularly and promptly to work.

Minimum Qualifications

• High School Diploma or GED, plus some additional training and/or course work in business, public/office administration and/or a public safety related field.
• At least two (2) years of experience in a public safety related field and/or experience performing administrative, clerical, call center, accounting, finance, or similar office support responsibilities.

Equivalent combinations of education, experience, certification, and training may be considered.

Knowledge, Skills & Abilities

Knowledge of:

• Proper customer service and telephone etiquette.
• Modern office procedures, methods, and equipment including computers and associated equipment.
• Proper English usage, spelling, grammar, and punctuation.
• Principles and procedures of record keeping.

Ability to:

• Learn quickly and retain all training material necessary to perform functions at a high level.
• Perform a variety of clerical work including composing correspondence, data entry, filing, and compiling a variety of routine to moderately complex documents and reports. Must be proficient with Microsoft Office (Word/Excel/Outlook) and able to promptly learn other job-specific programs as required.
• Quickly obtain a thorough knowledge of the policies, procedures, processes, laws, codes, ordinances, and regulations affecting public safety call-taking and the ability to apply them appropriately.
• Operate computer systems with specialized software, including Texas Law Enforcement Telecommunications System (TLETS)/National Law Enforcement Telecommunications System (NLETS).
• Perform data entry with speed and accuracy.
• Work independently with minimum supervision.
• Efficiently follows established practices and procedures.
• Work under steady pressure with frequent interruptions and a high degree of public contact by phone or in person.
• Prioritize multiple tasks, projects, and demands, and meet established deadlines.
• Handle a diverse set of customer inquiries, comments, and complaints politely and professionally.
• Keep accurate records and files.
• Maintain a high level of integrity and discretion in handling confidential information.
• Demonstrate good judgment and a professional demeanor at all times.
• Take the initiative to learn individual job tasks and continue to broaden knowledge levels by willingly accepting new responsibilities and attending training to advance skills.
• Comply with City and department administrative directives, policies, and procedures.
• Demonstrate satisfactory work performance and regular, reliable, and punctual attendance.
• Provide management with sound, positive advice, and information concerning the incumbent's area of responsibility.
• Establish and maintain cooperative working relationships with those contacted in the course of work and communicate effectively with the public and other required entities.

Skills:

• Strong verbal and written communication skills.
• Strong customer service skills with the ability to remain calm in sometimes stressful situations.
• Strong planning, organizational, problem-solving, and time management skills.
• Bilingual skills (Spanish/English) preferred, but not required.

Licenses, Certifications & Special Requirements

• Must not have any criminal conviction above the grade of a Class B misdemeanor or any Class B misdemeanor within the past 10 years.
• Must clear the selection process which includes completion of a Personal History Statement (PHS) Form and passing an interview, background investigation, polygraph, and a drug/alcohol screening.
• TCIC/NCIC Computer Certification and TLETS Certification (Full Access)orthe ability to obtain the certifications required within the time frame set by the department once hired.

Physical Demands

Physical demands include but are not limited to: sitting, talking, hearing, seeing, standing, walking, reaching, twisting, bending, using hands and fingers to operate office equipment and machines, and occasionally lifting and/or moving objects up to and including 25 pounds.

Working Conditions

Work is performed primarily in an office setting or a well-lighted and temperature-controlled working environment.

Equipment

Work shall be performed with tools, appliances, and equipment approved by those agencies and bodies that have control, authority, or approval of the design working ranges or limitations of those items; the employee has the responsibility to conform to those ranges and limitations.

Equipment may include but is not limited to: multi-line telephone, computer, printer, fax, copier, scanner, and calculator.

Additional Notes/Instructions for Applicants

This job description is not intended to be construed as an exhaustive list of responsibilities, duties, and skills required. City management has exclusive rights to alter this job description at any time without notice.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. This document does not create an employment contract, implied or otherwise, other than an 'at-will' relationship.

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