Job Details

Assistant Banquet Manager

We are looking for a strong, seasoned and experienced Assistant Banquet Manager to join our property's elite banquets and catering team. Hosting a variety of high-end events throughout the year aligned with our world-class Howdy Hospitality, this position is vital to our operations. The Assistant Banquet Manager will supervise the overall operations for the food and beverage services required for On-site Catered Events, Off-site Catered Events, Banquet Events Group Events, and In-house Banquet Events, which includes food service, beverage service, and conference service set-up.

All team members of the Texas A&M Hotel and Conference Center, a Pyramid Global Hospitality property, have the same fundamental responsibility: to take great pride in providing Howdy Hospitality to all guests while walking the Aggie Path of P.R.I.D.E. daily. Our jobs are not just to make a difference but to "Be the Difference" in the guest and fellow team member experience. All applicants should be of the highest character and hold themselves to the following Aggie Path of P.R.I.D.E. expectations:

• Positivity - We wake up daily and choose to bring a positive perspective, find the good in all things, and create an environment others want to be part of. Each team member is hired to project genuine and sincere positivity daily.
• Respect - We embrace and appreciate others and show consideration for their desires, interests, privacy, physical space, belongings, different viewpoints, philosophies, physical abilities, beliefs, and personalities. We choose to show respect, even when it is not given, not only to our guests but, more importantly, to each other.
• Integrity - We consistently demonstrate and live by sound moral and ethical principles. We choose to do this not because someone is watching, but because it is the right thing to do.
• Dedication - We are unyielding in our commitment to walking our path and dedication to "Being the Difference" in everything we do. We flex our proactive muscles in being more positive, respecting, and holding ourselves to an even higher commitment to integrity.
• Excellence - We always strive to make today a little better than yesterday.

Compensation & Benefits:

• Bi-Weekly Salary (every two weeks)
• Extensive health benefits paid time off, retirement, tuition reimbursement, and employee discounts at hundreds of US and international properties.

Schedule:

• The hospitality industry is 24 hours a day, seven days a week, and 365 days of the year. All candidates must be available and are expected to work Texas A&M football game days, Ring Days, graduations, and other high occupancy times due to special events. We strive hard to manage and minimize overtime, but it should and will be expected when business levels call for it.
• Full-time: 40+ hours per week depending on level of business forecasted
• Days of week/weekend scheduled will vary depending on level of business forecasted.

Essential Functions:

• Implement all policies and procedures within the Banquets and Conference Services team.
• Determine and schedule staffing levels needed to ensure maximum guest satisfaction per event and determine if contract labor is necessary.
• Work with the Banquet Manager to oversee the progress of budgetary objectives for Banquets and Conference Services departments and communicate those objectives to the appropriate leadership. Control applicable expenditures as necessary.
• Interview applicants for positions within the area of responsibility to maintain a high level of qualified, dependable, high-character team members.
• Execute and track necessary coaching and counseling for all Banquets and Conference Services Team Members in a timely manner.
• Conduct evaluations of team members as defined by the Texas A&M Hotel and Conference Center career conversations process.
• Maintain updated personnel files with Human Resources. Documents for personnel files include coaching and counseling, career conversations, positive recognition, and other applicable records of performance and tracking.
• Ensure accurate client billing systems to maximize the highest possible revenue for the Texas A&M Hotel and Conference Center.
• Responsible for the capital plan of the conference areas and its equipment. Maintain and update all capital expenditures as needed.
• Supervise uniform compliance and control.
• Conduct Coaching and counseling conversations with team members as required.
• Attend and schedule all meetings as required including BEO meetings, staff meetings, labor standard calls, monthly department meetings, etc.
• Maintain open communication within the Banquets and Conference Services teams and with other operation departments as applicable for the successful execution of responsibilities.
• Ensure that all front and back of the house areas are maintained in a neat, clean, and orderly fashion. Lead the coordination of assistance from engineering, culinary, and other departments in this objective as necessary.
• Ensure all Liquor, Beer, Wine orders are submitted to be ordered for each event with a bar.
• Work with conference service team to ensure all rooms are set in accordance with the BEO and the hotel standards.
• Work with Captains and servers to ensure all breaks are set on time in accordance with hotel standards and all breaks are refreshed prior to running out.

What are we looking for?

Qualifications:

• High school graduate or equivalent required.
• Five years' experience in Banquet and Conference Services.
• Two or more years managing a team of ten people or more.
• Strong organizational, prioritization, and communication skills.
• Attention to detail and top-notch customer service.
• Ability to maintain efficiency, focus, accuracy, and professionalism in an active, fast-paced work environment.

Preferred:

• Four-year college degree in business, hospitality, or related field preferred.
• Understand all aspects of food and beverage service.
• Work efficiently in a spirit of cooperation.
• Full range of computer skills including Microsoft Office, F&B platforms, Scheduling Platforms, Purchasing and Receiving platforms, and Point of Sales systems.

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.