Job Details

Job Title :Patient Services Representative (Call Center)Location :College Station, TX 77840Duration :3 MonthsEducation :High School Diploma or GEDShift Details :8:00 AM – 5:00 PMSpecific Skills :Answer inbound calls and electronic inquiries in a professional and empathetic mannerRegister new patients accurately and compliantly in the electronic medical record (EMR)Identify and resolve missing or incorrect patient information to ensure accurate billing and reimbursementVerify insurance coverage or determine self-pay responsibility and provide cost informationSchedule healthcare appointments, diagnostic tests, and ancillary services according to clinic and provider guidelinesInterpret physician orders to ensure correct schedulingCommunicate appointment details, preparation instructions, paperwork, and payment expectationsDocument patient-related clerical and clinical messages for providers and administrative staffIdentify emergent patient situations and coordinate immediate triageDe-escalate upset callers and escalate priority issues when appropriateCall center experience required