Job Details

divh2Service Manager/h2pAt Sprouts Farmers Market, the Service Manager is responsible for overall customer satisfaction by inspiring and motivating a team committed to providing superior service in a fast-paced and friendly environment. Additionally, they lead front-end operations and oversee the entire store in the absence of the Store Manager and Assistant Store Manager. This role is responsible for driving store sales, team member recruitment, engagement and retention. This role will provide robust customer advocacy through strong, dynamic leadership with a strong focus on customers and team members. The Service Manager will proactively prepare work schedules, train team members, and help achieve store goals related to sales, labor, margins, and shrink./ph3Overview of Responsibilities/h3pPositively shape the culture in the store by modeling the leadership behaviors aligned to Sprouts values./ppConsistently drive customer satisfaction by ensuring team members provide superior customer service throughout the store./ppDemonstrate product knowledge when assisting customers when working with team members./ppListen to and resolve customer complaints in compliance with company standards./ppChampion the activity and results surrounding the customer service surveys and portal./ppConsistently demonstrate a positive attitude, leadership and organization skills, time management skills, willingness to learn new products, and help educate customers./ppCommunicate standards, expectations, policy changes, and product knowledge to the team members. Coordinate and execute Team Member Appreciation Week, Team Member of the Month, and other reward and recognition programs./ppOrganize in store hiring events, interviews and build candidate pipeline in partnership with Region Talent Advisor Specialist./ppResponsible for hourly team member staffing, scheduling, training, and developing team members as well as managing discipline and performance appraisals for areas of responsibility./ppCelebrate store successes and identify/address opportunities for improvement./ppOversee Administrative Coordinator, Head Cashiers, Cashiers, Courtesy Clerks, and In-Store Shoppers./ppLead front end operations, ensure department records, and cash handling/accounting comply with legal and company policies and procedures./ppManage team member concerns and conflict through proactive and clear discussions./ppFacilitate career development conversations in the store and support movement across the organization in stores, store support and distribution centers./ppCommunicating sales promotion information to cashier team ensure proper execution and customer satisfaction./ppProvide and receive constructive feedback and direction for effective communication and collaboration with others./ppAccountable for proper posting of store signage (compliance, sales event, holiday, and door signage)./ppExecute company programs to ensure the profitability of store operations and customer satisfaction in compliance with company safety, labeling, health, and weights and measures standards./ppKeep the department and work areas clean, sanitized, and organized, including tables, floors, walls, and display cases./ppFoster a positive and engaging work environment while adhering to all safety, health, and compliance regulations./ppAssist with ordering, receiving, unloading, breaking down, stocking, facing, and rotating merchandise with particular attention paid to code dates./ppHelp build and maintain displays on the sales floor, compliant with company programs and standards./ppHelp verify accurate labeling and pricing on all products, oversee price changes, and remain up to date on sale prices./ppCommunicate temperature failure of cases, shelves, and storage areas to Store Manager./ppConfidently and effectively address emergencies, crises, equipment failure, and resolve any issue that may crop up./ppFlexible to perform other related duties as assigned./ph3Qualifications/h3pBe at least 21 years of age./ppHave a high school diploma or equivalent, a degree in business management, marketing, retailing, communications, advertising, or related field preferred./ppHave demonstrated success leading total building operations with integrity, including profit and loss, safety, sanitation, staffing, disciplinary actions, training, developing leaders, conducting performance appraisals, meeting deadlines, managing inventory and shrink, executing sales promotions, and merchandising./ppProfessional communication skills, both written and verbal, along with attention to detail, analytical, and solution-focused decisiveness./ppBe proficient in Microsoft Office, bookkeeping/accounting, time and attendance, and human resources software./ppBe flexible to work a schedule that changes based on business needs, including nights, weekends, and holidays./ppAble to lift 60 pounds between 15 inches and 70 inches above the ground, lifting heavier items is required occasionally./ppPushing and pulling racks and U-boats of merchandise is common throughout a typical day. Push and pull force required ranges from 80 pounds to 100 pounds./ppStand on hard surfaces continuously, walk up to 2 miles, reach vertically to access upper levels, and transfer items horizontally./ppWear PPE consistent with the task assignment, including but not limited to non-slip, closed-toe shoes, long pants, and gloves (latex and or cut-resistant)./ppTools and equipment used include, but are not limited to, phone, computer, mouse, keyboard, ovens, freezers, meat and cheese cutters, grinders, scales, mixers, box cutters, scanners, cash register, carts, and pallet jacks./ph3Benefits/h3pIn addition to a rewarding career, Sprouts offers a comprehensive program to help support you and your family. These programs include:/ppCompetitive pay/ppSick time plan that you can use to support you or your immediate families health/ppVacation accrual plan/ppOpportunities for career growth/pp15% discount for you and one other family member in your household on all purchases made at Sprouts/ppFlexible schedules/ppEmployee Assistance Program (EAP)/pp401(K) Retirement savings plan with a generous company match/ppCompany paid life insurance/ppContests and appreciation events throughout the year full of prizes, food and fun!/ppEligibility requirements may apply for the following benefits:/ppBonus based on company and/or individual performance/ppAffordable benefit coverage, including medical, dental and vision/ppHealth Savings Account with company match/ppPre-tax Flexible Spending Accounts for healthcare and dependent care/ppCompany paid short-term disability coverage/ppPaid parental leave for both mothers and fathers/ppPaid holidays/ppstrongGet Paid Every Day!/strong/ppSprouts Farmers Market offers DailyPay - if youre hired as an eligible employee, youll be able to transfer the money youve already earned at no extra cost, and get it the next business day, for free. We offer DailyPay so you dont have to wait for payday to access the money youve already worked for. With DailyPay, you can see how much youve made every day and you can transfer your money any time before payday./ppYou can learn more by visiting strong Sprouts/h3pGrow with us!/ppIf you have a passion for inspiring people and a flair for fresh food, consider applying for a job at Sprouts! With a focus on customer service, our neighborhood grocery stores offer high-quality, farm fresh produce, natural meats, plenty of scoop-your-own bulk goods and much more in a fun, friendly, old-fashioned farmers market setting. Come grow your career in healthy living with a fast-paced, rapidly growing company and teams that pride themselves on empowering others along their journey./ppAt Sprouts, were committed to fostering an inclusive, respectful, and caring workplace culture./ppOur Team Member Resource Groups (TMRGs) create spaces for connection, support, and growth. Every team member is welcome to join one or more of our five groups:/ppstrongInspiring Women at Sprouts/strong/ppstrongRainbow Alliance at Sprouts/strong/ppstrongSabor at Sprouts/strong/ppstrongSoul at Sprouts/strong/ppstrongHonored to Serve at Sprouts/strong/ppTogether, these groups celebrate diversity and empower our team to thrive./ppemThe above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties, responsibilities, and/em/p/div