Job Details

REPORTS TO: Store Director

BASED AT: 100 Fairview Drive, College Station, TX

JOB SUMMARY

To acquire, develop and maintain relationships with our customers through deep product knowledge, personal engagement and excellent service.

KEY RESPONSIBILITIES AND ACCOUNTABILITIES

• Welcoming and engaging with customers as they enter the store.
• Connects with customers in a friendly and meaningful way.
• Demonstrates expert styling and brand knowledge.
• Recommends merchandise based on expert product knowledge and customer preferences, regardless of department or channel.
• Use upselling techniques to increase store sales.
• Demonstrate flexibility and ability to adapt to the changing needs of the business.
• Courteously takes returns and offers options based on customer's needs.
• Assists in operational tasks (actively maintains selling floor, fills in stock, cleans fitting rooms returns merchandise to other departments)

• Maintain a good working knowledge of the POS System and be able to ring up customer purchases.
• Contributes to team effort by adhering to the company's core values of Adaptability, Genuine Passion, Growth and Development, Integrity, Excellence together and Service.

• Strong level of professionalism at work
• Able to understand a customer's concerns and quickly determine solutions with limited supervision
• Exceeds customer expectations by providing assistance with a positive attitude
• Advanced customer service skills
• Demonstrates a high level of energy and the ability to multi-task in a fast-paced environment to ensure the customer is first
• Actively creates a positive work environment through teamwork and collaboration
• Maintains positive working relationships throughout the company

• Minimum High School or GED is required.
• Must be willing to work a flexible schedule based on business needs, which will include evenings, weekends and holidays, game days, graduations, ring day, special events.

• One Year progressively responsible retail or other service-related industry experience is preferred.

• This job description is not designed to cover or contain a comprehensive listing of duties, responsibilities, or activities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.