Job Details

Are you a Customer Service Super Star.... WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Cavalry Court/The George is located in College Station, TX and is a pillar of the community. Our hotel is unique to the city and we are looking for outstanding talent to provide exceptional customer service to our guests. We are part of Valencia Hotel Group, a collection of hotel's are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond..

JOB SUMMARY: Responsible to supervise the Banquet staff to ensure efficient and professional service

Shift Requirements: weekends and weekdays, holidays and special events

Physical Requirements:

1. Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats.
2. Crouching (Bend at knees): Occasionally. Lift trays, glass racks, clean, stock shelves.
3. Kneeling/Crawling: Occasionally. Clean or pick up debris.
4. Stooping (Bend at waist): Frequently. Load carts and trays while serving food and beverages; expediting.
5. Twisting (Knees, waist, neck): Constantly. Serve guests, monitor banquet room activity, maneuver through crowds and staff.
6. Balancing: Constantly. Carry trays, glassware, and beverage container.
7. Reaching (Overhead/extension): Frequently. Stock supplies, carry trays. Serve at arm's length extension, set-up banquet tables.
8. Handling/Grasping: Frequently. Serve food, set up banquet tables. Use telephone.
9. Fingering/Feeling: Frequently. Write, use adding machine, garnish and fill plates, fold napkins, set table with silverware. Handle hot plates/pans.
10. Pushing/Pulling: Frequently. Push warmers, carts, tables, glass and china carts. Average weight: 10 lbs. force. Maximum weight: 20 lb force
11. Lifting/Carrying: Frequently. Carry full trays, beverage containers, ice buckets. Average weight 25 lbs. Maximum weight 40 lbs.

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

DUTIES & FUNCTIONS:

Essential:

1. Assists the Banquet Staff in room set-up.
2. Checks the overall room for accuracy.
3. Assigns pre-meal assignments to staff.
4. Inform of any special requests or special instructions to staff
5. Assists Banquet Staff clear tables at conclusion of meal function
6. Ensure that all side-work to include filling and stocking salt/pepper shakers is completed

Basics:

1. Relentlessly train and motivate customer service employees
2. Maintain integrity of cost controls and proper maintenance of assets
3. Attend required meetings
4. Keep work areas clean and organized
5. Be extremely courteous to all customers and fellow employees
6. Report unsafe conditions to your supervisor immediately
7. Maintain hotel equipment in proper working conditions.
8. Any other duties assigned by your immediate supervisor

Qualifications:

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs

BENEFITS:

• Medical, Dental, Life insurance
• Paid Time Off
• Paid Community Service Days
• Click here to learn more

Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.