Job Details

Senior Manager, Delivery Operations

LiquidPower Specialty Products Inc. (LSPI) is the global leader in the science of drag reduction. In 2014 LSPI was acquired by Berkshire Hathaway, having previously been a wholly owned subsidiary of Phillips 66. LSPI provides flow improver solutions, delivering strategic value to its customers by maximizing the flow potential of pipelines while increasing their operational flexibility, capacity and economic performance. LSPI works with companies in more than 35 countries to solve pipeline flow needs, treating more than 12 million barrels of hydrocarbon liquids a day and providing customers with a total package solution that includes flow improver products and the right injection equipment. LSPI leading brands are LiquidPower, ExtremePower and RefinedPower.

LSPI consistently recruits the best and brightest. Put your valuable skills to work and join us!

Summary

The Senior Manager, Delivery Operations is accountable for the short to midterm (13 year) execution of LSPT's delivery and terminal operations strategy across a multisite network. This role provides enterprise leadership to Terminal Managers and delivery operations teams, ensuring safe, compliant, cost effective, and high-quality transportation and delivery performance. Operating with significant autonomy under the Director, LSPT Fleet Operations, this role sets operational direction, drives cross-functional integration, establishes operational standards, and drives continuous improvement across the delivery network.

Responsibilities

• Lead terminal operations across the LSPT network through direct management of Terminal Managers, ensuring consistent safety, service quality, and operational execution.
• Serve as a key member of the LSPT Leadership Team, influencing senior leaders and stakeholders while clearly communicating performance, risks, and operational recommendations.
• Translate business objectives into operational plans for capacity, fleet utilization, resource deployment, and infrastructure readiness; ensure alignment with sales forecasts and delivery needs.
• Ensure compliance with DOT/FMCSA, OSHA, environmental, and company standards; oversee regulatory audits, driver compliance, and business continuity preparedness.
• Drive customer service excellence and performance management by resolving escalations, identifying root causes, and implementing corrective and preventive actions.
• Lead data driven performance management by establishing and governing KPIs, leveraging analytics to diagnose complex issues, and managing budgets to balance cost, service, and compliance.
• Partner cross functionally with maintenance, planning, HSE, HR, Finance, and Supply Chain to ensure aligned execution of operational plans and integration of systems and processes.
• Champion continuous improvement initiatives that enhance efficiency, reliability, safety, and service quality across the delivery network.
• Lead workforce planning, staffing, talent development, and succession strategies to meet current and future operational needs; coach leaders and hold teams accountable for results.

Skills & Competencies

• Deep knowledge of fleet, terminal, and delivery operations, including asset utilization, network performance, and DOT/FMCSA regulated environments.
• Ability to translate functional strategy into executable operational plans across a complex, distributed network with a 13 year planning horizon.
• Strong command of operational metrics, analytics, and budget management to balance cost efficiency, service reliability, and risk.
• Demonstrated success driving operational improvements through process discipline, standardization, and adoption of best practices or enabling technology.
• Clear, credible communicator who can assess complex issues, exercise sound judgment, and present recommendations to executive leadership.

Required Education & Experience

• Bachelor's degree in operations management, logistics, supply chain, business management, or a related field
• 8+ years of progressive experience in logistics, transportation, or distribution operations, including significant people management responsibility
• Demonstrated experience leading managers and multisite operations in regulated or safety critical environments
• Strong background in operational analytics, budget management, and cross-functional leadership scope

Preferred Skills & Competencies

• Relevant industry certifications or advanced training in transportation, logistics, or fleet operations (e.g., CTP or equivalent) that support operational credibility and regulatory competence.
• Strong understanding of transportation and logistics systems, including scheduling, dispatch, and load planning platforms, with the ability to evaluate system effectiveness and guide adoption or improvement.
• Demonstrated understanding of bulk truck and regulated transportation operations, including the operational and safety considerations inherent to these environments.
• Practical knowledge of CMV operations, including driving, dispatch, and load planning, to inform operational leadership.

Physical Requirements

• Ability to work in warehouse/terminal environments with moderate physical demands

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.