Job Details

Regional Technical Manager Remote Hybrid position (work from home office but you must live in the region you support).The Regional Technical Service Manager supports internal and external customers who install / repair and maintain heating and air-conditioning. Primary focus is on residential,LT commercial, and single phase inverter systems. Must be comfortable conducting trainings in front of large groups. This person routinely works directly with distributor technical managers, service technicians, dispatch personnel, product specialists, and under the direction of Upper Management to ensure customer satisfaction while meeting departmental goals and objectives.Position ResponsibilitiesMay include;Provide support for dealers/contractors to resolve technical issuesEarly Warning System / Proactive Field Intelligence / Technical Support / Reliability InvestigationGathering the Voice of the Customer, monitoring for early signs of quality issues through job site visits to address customer complaintsValidation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changesField Communication / RMA / Service Bulletin Support Closed loop review of RMA analysis with Distributors, verification of understanding of Service Bulletins and feedback on success of Corrective ActionsConduct Installation and Tech Support Training; focus on targeted dealers with high failure ratesProduce materials and conduct installation and service training sessionsResponsible for a high quality, cost-efficient and on time service operation (internal and external)Ensure the availability and quality of communications with our customersManage service technician team and coordinate their training and suggestions for improvements and ideas with other divisions of the companyEnsure that the team is working within the right process, keep the processes up to date, improve process efficiency, and the training and execution of all related processesParticipate in additional projects/activities to support ongoing business needsJob TitleTechnical Service ManagerNature and ScopeWorks within knowledgeProvides guidance to internal and external customersKnowledge and SkillsFormal Product Training – effectively train / educate customers on our productsStrong HVAC technical knowledge, operating systems, mechanical and electrical abilityExcellent customer service, relationship management and interpersonal skillsProficiency in MS Outlook, Word, Excel and PowerPointMust have excellent communication skills both written and verbal and HVAC technical acumenHigh level of attention to detail and problem solving skillsExcellent organizational, time management and project management skillsAbility to apply good judgement, strong work ethics and integrity on the jobHighly self-motivated and directed with the ability to work in a fast moving environmentExperience5+ yearsEducationHigh School Diploma or GED equivalentHVAC training/certification requiredPeople ManagementNoPhysical Requirements / Working EnvironmentMust be able to perform essential responsibilities with or without reasonable accommodationsTravel is required – up to 30%Salary $107,000.00 to $134,000.00Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.#J-18808-Ljbffr