Job Details

Baylor University Medical Center - - Responsibilities: Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests.; Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and resolution.; Provides accurate, valid, and complete information to customers using the right methods and tools.; Identifies emergent health situations based on caller information. Coordinates immediate triage.; Schedules, prepares, and communicates appointment details and financial information. This ensures timely arrival, appointment preparedness, testing, and optimal reimbursement.