Job Details

T0-GO

This job posting contains some general information about what it is like to work at Wings 'N More Restaurants and is not a complete job description. Wings 'N More Team Members perform a number of different tasks every day, and this posting does not list all of the essential functions of the job.

The purpose is to serve food and/or beverages to guests according to Standards and in alignment with the Restaurant's continuing effort to deliver outstanding guest service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greet guests warmly and provide a friendly, professional welcome for all to-go orders, both in person and over the phone.
• Demonstrate excellent phone etiquette and clear communication skills when taking orders and answering guest inquiries.
• Possess strong menu knowledge to accurately take and place guest orders, including any modifications or special requests.
• Accurately use the restaurant's POS system to place orders, process payments (cash, credit, or digital), gift card sales, and maintain basic math proficiency for handling transactions.
• Coordinate and manage takeout order pickups efficiently, including quoting accurate wait times to guests in partnership with restaurant managers.
• Communicate effectively with both kitchen (Back of House) and Front of House staff to ensure timely and correct order preparation.
• Organize and prioritize multiple orders simultaneously, ensuring accuracy and preventing delays or errors.
• Carefully package and check to-go orders for accuracy, maintaining strong attention to detail.
• Follow all food safety and sanitation procedures to maintain cleanliness and food quality standards.
• Support and exhibit teamwork across all departments to provide a seamless guest experience for all.
• Maintain positive guest relations by addressing questions or concerns professionally and ensuring every guest leaves with a positive impression, keeping in mind when to involve a member of the management team.
• Provide a satisfactory pickup experience for each customer, and a suitable parting remark.

• Ability to work evenings, weekends, and holidays as needed.
• Friendly, team-oriented attitude with a focus on hospitality.
• Strong attention to detail, speed, and consistency under pressure.